Privacy policy

Privacy Policy

Last Updated: October 19, 2026

Introduction

Seek More, LLC, doing business as Auures ("we" or "us"), takes your privacy seriously and is committed to safeguarding your personal data. This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit Auures.com or buy our products and subscription services. It also describes the rights you have under applicable privacy and consumer protection laws in the United States, the European Union and the United Kingdom.

For purposes of EU and UK data protection law, Seek More, LLC is the "data controller." Under applicable U.S. privacy laws, it is the "business" or covered entity where those laws apply.

By using our Website, you agree to the practices set out in this Policy. If you do not agree, please do not use our services. We may revise this Policy from time to time (see the section on changes below).

Personal Data We Collect

"Personal Data" means information that identifies you, relates to you, describes you, or could reasonably be connected to you. We collect it in the following ways:

  • Information You Give Us Directly: When you order, sign up for a recurring subscription, open an account, reach out to customer support, or otherwise communicate with us, you may give us your name, billing and shipping addresses, email address, phone number (optional), subscription choices, payment details and any notes or messages. Card payments are handled by our payment processors, and we never store full card numbers. We may keep records of emails and other support conversations. If you open an account or subscribe, we may also collect your login credentials and any profile details you choose to add.
  • Information Collected Automatically: As you browse, we use cookies, server logs and similar tools to collect technical and device data, such as your IP address, browser and operating system, referring URLs, device identifiers, pages you view, cart activity, visit dates and times, and how you interact with the Website. We keep these tools mainly to the essential and functional technologies needed to run the Website, accounts, checkout, fraud prevention and subscriptions. For example, a cookie may remember what is in your cart or keep you signed in. We do not currently carry out broad cross-site behavioral tracking or invasive advertising profiling.
  • Information From Third Parties: If you interact with us through social media, ad campaigns, payment providers, fulfillment partners or any future third-party login, those parties may share limited information with us under their own privacy policies and your settings with them. For instance, ad platforms may give us aggregated campaign results or attribution data about Website visits and purchases. We do not knowingly buy personal information from data brokers for resale or unrelated advertising.

We do not set out to collect sensitive personal data (such as health, biometric, or racial or ethnic data) unless you choose to share it with customer support. Our Website and services are not aimed at children under 13, and we do not knowingly collect their personal information (or that of children under 16 where local law sets a higher age without parental consent). If you think a child has given us personal information, contact us and we will delete it.

How We Use Your Personal Data

We use the personal data we collect for these purposes:

  • To Process Orders and Deliver Services: We use your name, addresses, billing details, payment confirmations and subscription information to complete transactions, ship orders, run recurring subscriptions, arrange delivery, and send you order confirmations, renewal notices, shipping updates and support messages. This processing is generally needed to perform our contract with you, or to take steps you ask for before entering one (including under Article 6(1)(b) GDPR where it applies).
  • Customer Service and Account Support: When you contact us about questions, refunds, product concerns, accessibility or other support needs, we use your contact details and messages to reply, fix the issue and improve our support. We may also send service messages needed for account administration, subscription management, security alerts, legal notices or product updates.
  • Marketing Communications (Opt-In): Where the law requires your consent, we will get it before sending newsletters, promotional emails, product launches, special offers or subscription promotions. We only send marketing where the law allows it or where you have opted in. You can unsubscribe at any time through the link in our emails or by contacting us. We do not sell your personal information to unrelated third parties for their own direct marketing. We aim to follow applicable laws, including CAN-SPAM, the GDPR, the UK GDPR and related electronic communications rules.
  • Subscription and Recurring Billing Management: If you join a subscription or recurring purchase plan, we use your data to handle recurring charges, process renewals, send renewal reminders where required, manage account access and let you cancel.
  • Improving the Website and Our Services: We may review aggregated, de-identified or usage information to improve Website performance, fix technical problems, enhance the customer experience, understand demand for our products, track subscription trends and run our business more efficiently. Where the law requires it, we will ask for your consent before adding further analytics or non-essential tracking.
  • Legal Compliance and Protection: We may process personal data as reasonably needed to meet legal, accounting, tax, customs and product safety obligations, respond to lawful government requests, resolve disputes and prevent fraud. We may also use it to protect our rights, customers, systems, intellectual property, staff and legal interests, including spotting unauthorized activity, stopping abuse, investigating breaches of our Terms, and bringing or defending legal claims.

Legal Bases for Processing (EU/UK Visitors): We only process personal data where the GDPR or UK GDPR gives us a lawful basis. These may include:

  • Performance of a Contract: to process orders, manage subscriptions, fulfill purchases, and provide the products or services you request.
  • Consent: for marketing messages, non-essential cookies, promotional tracking, or other processing that the law says needs consent.
  • Legitimate Interests: for processing reasonably needed for our legitimate business interests, as long as your privacy rights do not override them. Examples include Website security, fraud prevention, operational analytics, better customer service, enforcing our legal rights, and improving the Website. When we rely on this basis, we weigh our interests against your rights.
  • Legal Obligation: where the law, regulations, tax or accounting rules, government requests, or lawful enforcement require the processing.

Cookies and Similar Technologies

Cookies: A cookie is a small text file placed on your browser or device when you visit a website. Auures.com uses a limited set of cookies and similar technologies, which may include:

  • Essential Cookies: These are needed for the Website's core functions, such as the shopping cart, secure checkout, subscription management, account login, fraud prevention and keeping your session active. The Website may not work properly without them. Because they are strictly necessary to deliver the services you ask for, applicable law generally does not require consent for them.
  • Functional Cookies: These may remember your preferences, language settings, account conveniences or subscription choices to make the Website easier to use.
  • Limited Analytics or Tracking Technologies: We aim to keep invasive third-party advertising and behavioral tracking to a minimum. If we add analytics, advertising cookies, social media tracking tools or other non-essential cookies in the future, we will update this Policy and put legally compliant consent tools in place where required, including under the EU ePrivacy Directive, UK PECR, the GDPR and similar rules.

Do-Not-Track Signals: Our Website does not currently respond to browser "Do Not Track" signals, because the industry has no consistent standard for them. That said, we do not currently carry out broad cross-site behavioral advertising.

Third-Party Websites: If you click through to third-party websites or social platforms (such as Instagram, Facebook, TikTok or YouTube), they may use their own cookies or tracking tools. This Privacy Policy does not cover those sites, and we encourage you to read their privacy policies.

Future Use of Cookies: If we expand our use of analytics, advertising, personalization or other non-essential tracking technologies, we will add consent banners, preference tools and opt-out options where the law requires. You will always be able to refuse or withdraw consent for non-essential cookies.

How We Share Your Personal Data

We respect your privacy. We do not sell personal information for money, and we do not share it unlawfully for cross-context behavioral advertising. We may, however, share some information with third parties where reasonably needed to run our business, deliver our services or meet legal obligations:

  • Service Providers: We rely on trusted third-party vendors and processors to carry out functions for us, such as:
    • Payment Processors: Payments are processed securely by third-party providers (such as Stripe, PayPal, Shopify Payments or similar services). Your card details go straight to these providers and are covered by their security standards and privacy practices. We usually receive only limited payment confirmation details, not your full card information.
    • Shipping and Fulfillment Providers: Where needed to fulfill and deliver your order, we share your name, shipping address, phone number and email address with carriers, logistics companies, fulfillment centers, warehouses or customs brokers.
    • Cloud Hosting and Technology Providers: Our Website, customer data, subscription tools and business systems may run on third-party cloud infrastructure, e-commerce platforms, software, security services and customer support tools.
    • Email and Communications Providers: We may use email or messaging providers to send order confirmations, support replies, newsletters, marketing messages and subscription notices.

    We expect every service provider handling personal information for us to maintain reasonable confidentiality, privacy and security protections in line with applicable law. Where required, we have data processing agreements in place with them.
  • Corporate Transactions: If Seek More, LLC is involved in a merger, acquisition, reorganization, financing, bankruptcy, asset sale or other business transition, personal information may be transferred as part of it. If so, we will work to make sure it stays protected under standards substantially similar to this Policy.
  • Legal Compliance and Protection: We may disclose personal information to courts, regulators, law enforcement, government agencies or other authorized bodies where reasonably needed to comply with the law, legal process, subpoenas or lawful requests, to investigate fraud, to resolve disputes, or to protect legal rights and safety.
  • With Your Consent: If you have expressly agreed to a particular disclosure or integration, we may share information as you agreed.

We do not allow third parties to use your personal information for unrelated direct marketing unless you have separately agreed to it.

International Data Transfers

Seek More, LLC serves customers internationally, so personal data may be transferred to and processed outside your country of residence, including in the United States and other countries where our service providers operate. If you are in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that restricts cross-border transfers, your personal data may be sent to countries that do not offer the same level of legal protection as your own.

When we transfer personal data internationally, we use commercially reasonable safeguards designed to meet applicable legal requirements, including Chapter V of the GDPR where it applies. These may include:

  • Standard Contractual Clauses: Where required, we may use Standard Contractual Clauses ("SCCs") or similar contractual protections with our service providers and vendors.
  • Contractual and Technical Safeguards: We may use data processing agreements, access controls, encryption, confidentiality commitments and other security measures to protect transferred data.
  • Consent or Other Legal Bases: In some cases, transfers may rely on your consent, the need to perform our contract with you, or another transfer mechanism permitted by law.

Contact us if you would like more information about the safeguards we use for international transfers.

Data Retention

We keep personal data for as long as reasonably needed for the purposes in this Privacy Policy, unless the law requires or allows a longer period. In general:

  • Order and Transaction Data: We keep records of purchases, subscriptions, communications, payment confirmations, refunds and account activity for as long as reasonably needed to meet tax, accounting, legal, fraud prevention, warranty and customer service obligations. Where the law or legitimate business needs require it, this may be several years.
  • Account Information: If you open an account, we keep its information until you ask us to delete it or the account has been inactive for an extended period. When you ask for deletion, we delete or anonymize the related personal information, except where we must keep it by law, to resolve disputes, to enforce agreements, to detect fraud or to protect legitimate legal interests.
  • Subscription Records: If you join a subscription or recurring order program, we may keep records of the subscription, recurring billing authorizations, payment history, cancellations and related communications for legal, accounting, compliance, dispute resolution and operational reasons.
  • Marketing Preferences: If you agree to receive marketing, we keep your preferences and contact details until you unsubscribe or withdraw consent. After you unsubscribe, we may keep minimal details on a suppression list so that we honor your opt-out and comply with marketing laws.
  • Technical and Security Logs: Server logs, fraud prevention records, authentication logs and similar security data may be kept for a limited time for system integrity, security monitoring, troubleshooting and investigating suspicious or unauthorized activity.

Once we no longer have a legitimate need for personal data, we take commercially reasonable steps to securely delete it, anonymize it or restrict access to it. If immediate deletion is not possible (for example, because the data sits in encrypted backups or archives), we securely isolate it and stop any further active use until deletion is reasonably practical.

Your Rights and Choices

Depending on where you live and the law that applies, you may have certain rights over your personal data. We are committed to honoring those rights and responding to lawful requests as the law requires.

For EU/EEA and UK Individuals (GDPR / UK GDPR):

  • Right to Access: You can ask us to confirm whether we process your personal data and to give you a copy of it, along with information about how we use it.
  • Right to Rectification: You can ask us to correct personal data that is inaccurate or incomplete. Some account details can also be updated directly in your customer account where available.
  • Right to Erasure: You can ask us to delete your personal data in certain cases, such as when it is no longer needed for its original purpose, you have withdrawn consent, or the processing is unlawful. We may still keep some information where the law requires or legitimate legal reasons apply.
  • Right to Restrict Processing: You can ask us to temporarily limit processing in certain cases, such as while the accuracy of your data is being checked or an objection is being reviewed.
  • Right to Data Portability: Where processing relies on consent or a contract and is automated, you can ask for certain personal data in a structured, commonly used electronic format so you can move it to another provider where technically feasible.
  • Right to Object: You can object to processing based on legitimate interests where your particular situation outweighs our interests. You can always object to direct marketing, and we will stop that processing once you do.
  • Rights Related to Automated Decision-Making: We do not currently use automated decision-making or profiling that has legal or similarly significant effects on individuals. If we ever do, we will respect your rights to human review and to challenge those decisions.

To exercise your EU or UK privacy rights, email us at hello@auures.com. We may ask you to reasonably verify your identity before acting on a request, to protect your privacy and prevent unauthorized disclosure. We will reply within the time limits set by applicable law, including the GDPR and UK GDPR.

You also have the right to complain to your local data protection authority, such as the ICO in the United Kingdom or a supervisory authority in the EEA. We encourage you to contact us first so that we can try to resolve your concern directly and in good faith.

For California Residents and Other U.S. State Privacy Laws:

Where laws such as the California Consumer Privacy Act (CCPA/CPRA) and similar state privacy laws apply, eligible consumers may have these rights:

  • Right to Know: You can ask about the categories of personal information we collect, where it comes from, why we use it, who we disclose it to, and the specific personal information we hold about you.
  • Right to Delete: You can ask us to delete personal information we collected from you, subject to legal exceptions.
  • Right to Correct: You can ask us to correct inaccurate personal information we hold about you.
  • Right to Opt-Out of Sale or Sharing: We do not sell personal information for money and do not knowingly share it for cross-context behavioral advertising, as those terms are defined by law. If this changes, we will provide the opt-out options the law requires.
  • Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising your privacy rights.

To make a U.S. privacy request, you or an authorized agent can email hello@auures.com with the details of the request. Where legally appropriate, we may require identity verification and proof of the agent's authority.

For Other Jurisdictions:

If you live in another jurisdiction that grants privacy rights under local law (such as Canada, Australia or Brazil), we will make commercially reasonable efforts to honor your requests in line with those laws.

Email Preferences: You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email or by contacting us. We may still send transactional and service messages about your orders, subscriptions, account security or legal notices where needed for contractual or operational reasons.

Data Security

We use commercially reasonable technical, organizational and administrative safeguards to protect personal data from unauthorized access, misuse, disclosure, loss, alteration or destruction. These may include encryption, secure HTTPS/TLS transmission, access restrictions, authentication procedures, fraud monitoring, security assessments, staff confidentiality obligations and limited internal access to personal information. Payments are processed by PCI-compliant payment service providers.

We also have procedures to detect, investigate and respond to suspected security incidents or data breaches, including notifying affected people where the law requires.

Even so, no method of transmitting, storing or communicating data over the internet is completely secure. You are responsible for keeping your account credentials confidential and should tell us right away if you think someone has accessed your account without permission. We will never ask for your password in an unsolicited email.

Third-Party Links

Our Website may link to external websites, social media pages, payment providers, logistics providers or other third-party services that Seek More, LLC does not operate or control. This Privacy Policy covers only our Website and services. Once you leave our Website or use a third-party service, that party's privacy policy and practices apply. We are not responsible for the content, security or privacy practices of external services, and we encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, operations, technology or business. The "Last Updated" date at the top shows when it was most recently revised.

If we make material changes to how we collect, use, disclose or protect personal data, we may give you additional notice, such as a Website banner, an email or an account notification, where the law requires.

If you keep using the Website or our services after an updated Policy takes effect, you acknowledge the updated Policy. If you do not agree with it, you should stop using the Website, and you may ask us to delete your personal information where applicable.

Contact Us

If you have any questions, concerns, accessibility requests or privacy inquiries about this Privacy Policy or how we handle personal data, please contact us:

  • Email: hello@auures.com
  • General Support: hello@auures.com
  • Accessibility Requests: hello@auures.com
  • Website: Auures.com

We will make commercially reasonable efforts to reply promptly and address your concerns in good faith. If you feel your concern has not been resolved, you may also contact the privacy regulator or supervisory authority in your jurisdiction.

Text Messaging: We will not share mobile information with third parties or affiliates for marketing or promotional purposes. We will not share text messaging originator opt-in data and consent with any third parties, except the vendors and aggregators that help us deliver text messages to you. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance.